Tourism glossary

It is a dictionary of common words and phrases used in the tourism industry that can facilitate communication in the workplace. You can choose a glossary for reception, cleaning and contact, kitchen, excursions and driving, entertainment and services in the hall. The glossaries are in three languages, but you can listen to the pronunciation of the words in Icelandic.

Open the glossary

Posters

Glossary
Service
Recreation
Cleaning
KITCHEN
Reception

what?

  • List of common words and phrases used in tourism.
  • Available in Icelandic, English and Polish.
  • You can listen to the pronunciation of the words.

Where?

Can be used / practiced anywhere and anytime, both by phone and computer.

Why?

  • To promote good cooperation and a common understanding of tourism staff.
  • To provide excellent service.

For whom?

  • Managers of tourism companies who want to encourage their staff to do good deeds.
  • Tourism staff who speak little English and / or Icelandic.
  • Customers in communication with foreign staff.

How long does it take to go through the material?

Depending on what suits you best. You can practice at home or at work, in a café or anywhere. Employees can also use the vocabulary list when needed at work, for example on their phones.

What are the benefits?

Increased quality, fewer complaints, more job satisfaction, more visitor satisfaction.

Step by step

  1. Find your range, you can choose a glossary for reception, cleaning, socializing, kitchen, entertainment, sightseeing and driving and common phrases
  2. Find words you want to learn or need to use and listen to the pronunciation.
  3. Practice saying the words as often as possible and also in front of the customers.

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The Business Education Center hosts the Tourism Skills Center

Ministry of Culture and Trade funds the project

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