Tourism Skill Center

Goodtoknow.is

Goodtoknow.is is an informational and educational website for front-line staff in the tourism industry, which makes it easier for staff to provide tourists with reliable and useful information.

Employee onboarding

New staff members who receive targeted training are more likely to adapt well to their work and provide guests with excellent service. Here you can find educational material for workplace training and support material that facilitate the onboarding of new staff.

International hiring process

Foreign citizens who come to work in the Icelandic tourism industry have to apply for various permits. Our instructions make the international hiring process easier for managers and employees by explaining each step of the recruitment process.

About the Tourism Skill Center

The Tourism Skills Center creates educational and support material for managers and staff in the tourism industry with the aim of promoting skills and quality in the industry. Our service is free of charge for companies and employees.

Educational material

Various tools for managers and staff to improve competence and quality.

Support material

Tools that facilitate recruitment and training needs analysis.

Studies and courses

Overview of studies and courses for managers and staff in the tourism industry.

Events

An overview of upcoming and prior events.

"Our score on booking.com went from 7.9 to 8.3 in less than six months after targeted training."

Kristján Jóhann Kristjánsson, hotel manager at Hotel Klettur

Practical tools for the tourism industry

Goodtoknow.is

Employee onboarding for managers

International hiring process

Vocabulary lists

Vocational training with situational cases

News

The tourism education morning was well attended

Apr 11, 2024

The tourism education morning was exceptionally well attended in streaming as the talk was very interesting. There, the audience got an insight into the needs of Generation Z in the workplace, good tips for job interviews and drafting employment contracts, as well as an insight into how a tourism company with 48 working nationalities has promoted education and a positive culture in the workplace. Watch the recording here: Recruitment and Generation Z. Next...

Recruitment and the Z generation

Apr 3, 2024

Cooperation on Education mornings in tourism

Apr 2, 2024

"If it weren't for targeted education, we simply wouldn't be competitive."

Geir Kristinn Aðalsteinsson, human resources manager at Höldur

Videos

Do you want to know more about our tools and hear experiences from the tourism industry? Here you can find various videos about education, training and recruitment.