Goodtoknow.is is an information and educational website for frontline staff in tourism
The situational cases are intended for training and education in the workplace. The situational cases are from Gerum betur, designed by Sigrún Jóhannesdóttir and Margrét Reynisdóttir, and the European development project Enterprised. The situational cases from Enterprised have been adapted to fit Icelandic context.
This is a dictionary of common words and phrases used in the tourism industry that can facilitate communication in the workplace.
New staff members who receive targeted training are more likely to adapt well to their work and provide guests with excellent service. Here you can find educational material for workplace training and support material that facilitate the onboarding of new staff.