Educational material

Here you can find a wide range of tools for managers and staff to improve competence and quality. is an information and educational website for frontline staff in tourism
The situational cases are intended for training and education in the workplace. The situational cases are from Gerum betur, designed by Sigrún Jóhannesdóttir and Margrét Reynisdóttir, and the European development project Enterprised. The situational cases from Enterprised have been adapted to fit Icelandic context.
This is a dictionary of common words and phrases used in the tourism industry that can facilitate communication in the workplace.
Staff who receive targeted training when they have jobs are more likely to adapt well to their work and meet guests' needs with excellent service. Here you can find educational materials for workplace training and support materials that facilitate the reception of new staff.

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