Employee Onboarding

When new members of staff receive targeted training, they are more likely to adapt to their role enabling them to provide guests with excellent service. Information and instructional material for on-site training and support used when facilitating onboarding of new staff, can be found here.

For managers

Employee onboarding process and support material

Housekeeping

A clean and tidy environment for travel companies increases customer satisfaction and contributes to a positive experience, which can lead to increased loyalty and positive reviews.

Food & Drink

Providing professional service is important for a positive guest experience and restaurant reputation.

Communication and hospitality

Front-line employees are the face of the company and play an important role in creating a positive customer experience.

Safety

It is imperative that staff have knowledge of key safety issues and safety plans.

Example of training for new staff

In collaboration with