By identifying training needs, a manager can spot opportunities to improve staff skills. You can request advice and help with educational analysis, and you can get to know Höfnisetir's services free of charge by clicking here.
You can also use the following tools that facilitate the implementation of educational analyzes on your own.
1. Objectives of the education and success criteria
Before an educational analysis is carried out, it is important to consider what results the education should deliver. Is the goal, for example, to increase staff satisfaction, increase the number of guest recommendations or contribute to increased service quality?
To make it easier for managers to set goals and measure the results of education, Höfnisetur tourism has prepared a handy excel document with various performance metrics. In each tab you can find a short description of the relevant measure together with information on how to measure and interpret results. Instructions are included.
It is recommended to select at least two performance measures. The first measurements should be carried out before the educational analysis begins.
2. Analysis of staff training needs
Various ways can be used to identify the staff's need for education and training. One way is to send an electronic survey to a company's staff to assess their need for training.
Before a survey is sent out, staff must be informed about the purpose and goals of the survey. It is recommended to invite all staff to an introductory meeting with the manager and send an email with all the main information.
Here are examples of surveys that can be used to identify training needs for diverse jobs within the tourism industry. The questions can be adapted to each company.
3. Setting up an educational program
When the results of the educational analysis are available, it is necessary to decide which education will take place and how it will be carried out. Then, for example, you can find courses for staff working in the tourism industry here.
You have to consider various factors when it comes to education. For example, you have to analyze the costs of courses, apply for grants in the vocational training fund, communicate with course leaders and set up a program. The center of competence has prepared a document that facilitates maintenance and provides an overview.
4. Education takes place and results are evaluated
After the education has taken place, it is possible to apply for grants to vocational training funds for education. More information on educational grants can be found here and on attin.is.
It is also important to examine whether the education has produced the results that were set out to be achieved by making another performance measurement.
