Gæði í upplýsingagjöf

Námskeið sem hentar þeim sem eiga í beinum samskiptum við ferðamenn, t.d. á gisti- og veitingastöðum, sundlaugum, verslunum og sjoppum.

Safety measures

The primary goal of this seminar is to ensure the correct response in case of emergency in a hotel. It also addresses how to report any such incident. Incident reports should be reviewed periodically to provide feedback on the effectiveness of existing intervention strategies and prevention efforts.

Customer Service for Housekeeping

The course emphasizes that one of the key areas of the hospitality industry is the Housekeeping Department. Housekeeping staff are representatives of the hotel and should follow customer service protocols just like other departments.