Performance measures

The purpose of performance evaluation is to measure the effect of training and education on the performance and well-being of staff.

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Managers who invest in training set goals for success, for example reducing employee turnover, reducing the number of complaints or increasing the quality of services.

To make it easier for managers to measure the results of training, Höfnisetur tourism has prepared a handy excel document with a variety of metrics. In each tab you can find a short description of the relevant measure together with information on how to measure and interpret results. Instructions are included.

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