Communication and hospitality

Front-line employees are the face of the company and play an important role in creating a positive customer experience.

Common words - front line

Effective communication

Interacting with customers

Complaints

Cultural competence

Telephone communication

Personal hygiene and appearance

Email

Provision of information

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Tourism glossary

The glossary of the tourism industry is a dictionary of common words and phrases that are used in the tourism industry and facilitate communication in the workplace. The glossary is available in three languages and you can listen to the pronunciation of the words in Icelandic.

Click below to open a glossary for various frontline jobs in tourism.

Reception
Drivers
Recreation

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