Events ahead
Til þjónustu reiðubúin?
Náum forskoti með gestrisni, gleði og gæðaþjónustu
Þriðjudaginn 17. febrúar frá kl. 11:00 - 12:00
Á fundinum verður sjónum beint að því hvernig við náum samkeppnisforskoti með því að leggja áherslu á gestrisni, gæði og þjónustugleði.

Learn about a digital workspace and creating an employee handbook
Wednesday, February 25th from 9:00 AM - 11:00 AM
A workshop where experts from the Tourism Training Centre present a digital workspace with easy-to-use templates. Among other things, templates for employee handbooks in both Icelandic and English. Tourism providers are given the opportunity to learn how to use the tool and create their own employee handbooks.

Eflum íslenskunotkun á vinnustaðnum - vinnustofa
Þriðjudaginn 10. mars frá kl. 10:00 - 11:00
Á vinnustofunni fá þátttakendur að kynnast nýju sniðmáti að málstefnu á stafrænu vinnusvæði okkar, sem er öllum opið. Málstefna skerpir línurnar í því hvernig unnið er með tungumál innan fyrirtækis og hvenær og við hvaða aðstæður eigi að nota íslensku eða önnur tungumál. Með innleiðingu hennar má stuðla að auknu virði, gagnsemi og tilgangi íslenskunnar hjá fjöltyngdum fyrirtækjum. Þátttakendum mun gefast tækifæri til að læra á sniðmátið og byrja í kjölfarið að skrifa sína eigin málstefnu.
Auk þess kynnum við stuðningsefnið „Hagnýtar leiðir til að efla notkun íslensku“, sem er safn aðferða og hugmynda sem fyrirtæki geta nýtt til að styrkja íslenskuna í daglegu starfi. Þar má finna praktískar lausnir sem auðvelda innleiðingu og skapa jákvæðan hvata til aukinnar íslenskunotkunar.
See more: https://haefni.is/hagnytar-leidir-til-ad-efla-notkun-islensku
Fundinum stýrir:
Sólveig Nikulásdóttir, sérfræðingur hjá Hæfnisetri ferðaþjónustunnar.

Recordings of older events and events that have taken place
Traveling with Generation Z
Wednesday, November 19th from 11:00 AM - 12:00 PM
The next Tourism Education Morning will provide insight into the travel habits of Generation Y and Z – from the first idea on screen to the last star rating online. We look at how social media and new technologies are shaping travel behavior and how companies can respond with smart solutions and inspiration.

Tuesday, October 7th at 11:00 - 12:00
Stories that sell
Experience and storytelling in tourism
On this Education Morning we look at how experience design and storytelling can transform services into a unique experience that touches guests, sticks in their memory, and strengthens the image of companies, destinations, and exhibitions. The event is intended for anyone who wants to promote their brands, market power and competitiveness in tourism – by harnessing the power of storytelling and design to create a deeper connection with guests.
This is an event suitable for managers, marketers, experience designers, tour guides, and anyone who wants to turn service into a story that sells.

Create an employee handbook with the Tourism Skills Center.
Wednesday, May 21st on Teams at 09:00 - 10:30
A workshop where experts from the Tourism Skills Centre present a digital workspace with easy-to-use templates for employee handbooks in both Icelandic and English. Tourism providers are given the opportunity to learn how to use the tool and create their own employee handbooks.

Positive communication and human resources in challenging situations
Wednesday, April 30th at the Center for Lifelong Learning in the Suðurnes, Krossmóa 4a, Njarðvík at 09:00 - 10:30
At the meeting, we will discuss how targeted support and open communication can be key to building and maintaining professionalism and morale during times of change. By being on the same page and sharing experiences, we can create an environment where employees strive to improve themselves, learn from others, and provide excellent service, even when challenges arise.
Admission is free and open to all.
A live stream of the meeting will be available.

Digital marketing and the use of artificial intelligence in tourism
Wednesday, April 9th at Fosshótel, Húsavík at 11:00 AM - 14:00 PM
In a world where technology is evolving faster than ever, it is important for travel companies to embrace digital solutions to stay ahead of the competition and meet customer expectations. Digital marketing and artificial intelligence are key elements that can help companies achieve better results, increase visibility, and improve customer service.
At the meeting, we will discuss the importance of using digital solutions and artificial intelligence to enhance tourism in North Iceland. We have brought together experts in this field who will share their knowledge and experience with us.
We encourage everyone working in the tourism industry in Northeastern Iceland to attend and participate in this exciting and informative meeting. This is a unique opportunity to learn from experts and connect with others in the industry.
Admission is free and open to all.

Promoting Icelandic within the tourism industry
Presentation meeting Wednesday, March 26th from 10:00 - 11:00. Teams
At the meetings you willthroughttakers to get to know a new template to the language policy in our digital processing area PULL is for everyone open. Language policy sharpens the lines in how work is donethat language within a company, when and with whata situation where Icelandic should be used or other languages. Language policy also contributes to the increased value, usefulness and purpose of Icelandic for companies. Participants will be given the opportunity to learn the template and then begin writing their own speech.u.
The meeting will be moderated by Nichole Leigh Mosty, a specialist at the Icelandic Tourism Training Centre.

Digital marketing and the use of artificial intelligence in tourism
Thursday, April 10th at Hotel Tindastóll, Sauðárkrókur from 11:00 AM - 14:00 PM
In a world where technology is evolving faster than ever, it is important for travel companies to embrace digital solutions to stay ahead of the competition and meet customer expectations. Digital marketing and artificial intelligence are key elements that can help companies achieve better results, increase visibility, and improve customer service.
At the meeting, we will discuss the importance of using digital solutions and artificial intelligence to enhance tourism in North Iceland. We have brought together experts in this field who will share their knowledge and experience with us.
We encourage everyone working in the tourism industry in Northwest Iceland to attend and participate in this exciting and informative meeting. This is a unique opportunity to learn from experts and connect with others in the industry.
Admission is free and open to all.

Is West Iceland attractive for tourism workers?
Thursday, April 3rd at Hotel Hamr, Borgarbyggð at 10:00 - 13:00
Tourism is one of the fundamental industries in West Iceland and therefore has a broad impact on the development of society. At this symposium, local government managers, tourism companies and other tourism stakeholders are invited to the table to discuss responsibly the challenges and opportunities that lie in strengthening the industry, increasing stability and creating conditions to enhance the roots and social participation of employees working in tourism in West Iceland. The goal is to align forces and find ways that benefit everyone, both the industry and society.
Admission to the meeting is free and open to all.

Smart tourism
New opportunities with digital solutions and artificial intelligence
Tourism Education Morning, February 18, 2025


Who comes to Iceland and how do we reach them?
Education morning of tourism, 23 October 2024


Recruitment and the Z generation: Are you going to hire staff for the summer?
The education morning of tourism, 10 April 2024

Action plan in tourism: Do you want to influence competence and quality?
Tourism education morning, November 20, 2023

Communication and well-being in the workplace: Preventive measures against violence and harassment
Education morning of tourism, 3 October 2023

New studies in tourism: Interaction between business life and education systems
Education morning of tourism, 9 May 2023

Professionalism and quality in tourism in Reykjanes
Hjómahöllin, Reykjanesbær, 17 April 2023

Increased staff skills - a treasure in tourism in the West
Hjálmaklettur, Borgarnes, March 8, 2023

Do you want to succeed in social media marketing?
Tourism education morning, 1 December 2022

Good to know: Disclosure, security and liability
Education morning of tourism, 12 October 2022


Foreign staff in tourism: Recruitment process and multiculturalism
The education morning of tourism, March 1, 2022


Resilience and well-being in the workplace: Motivation, experiences and good advice
Education morning of tourism, 21 October 2021

