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A new radio show has aired 

The trip - stories from the tourism industry is a new radio show where the Tourism Competence Center receives the managers of tourism companies for a light chat. Interviewees share their experiences, talk about the main challenges at work and give good advice. Experts also appear and discuss tourism issues at any given time. The broadcast is intended for others to inspire and motivate. 

The first guest on the radio is Erla Ósk Ásgeirsdóttir, director of the staff experience at Edition Hotel, the first hotel in Reykjavík to have 5 stars. She was previously the director of human resources and culture at Icelandair Hotels for over 6 years and is therefore a true ball of experience in human resources matters within the hotel sector. In the episode, Erla Ósk talks about her work and shares her experience with recruitment, the reception process, novice training, career development, performance measurement and gives good advice on how to motivate employees and promote their job satisfaction. "This is the best investment, to invest in the staff," says Erla Ósk, but she says the service is crucial when it comes to the guest experience.  

We hope you enjoy the trip. 

Listen to the episode. 

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