Novice training is a new educational and support material on the website of the Tourism Competence Center. The material is intended to make it easier for tourism managers to receive new staff.
There you can find checklists, videos, procedures, courses and good advice.
Examples of educational and support materials in Novice Training:
For managers
- Funding
- Education and training plan
- Consulting and services
- International hiring process
- Resilience
For staff
- Cultural competence
- Housekeeping
- Personal hygiene and appearance
- Telephone communication
- Complaints
- 9-step service process
- Safety issues
- Communication with guests
- Food safety
Download a recording from Menntamorgni ferðaþjónustan where Nýliðaþjálfun was introduced.
The material was prepared in collaboration with the Icelandic Tourist Board.
