Tourism Skill Center

The Travel Pulse

The Travel Pulse maps the digital landscape and is a roadmap to increased profitability, competence and efficiency for tourism companies. It contains questions tailored for the tourism industry and only takes about 8-10 minutes to answer. The Travel Pulse enables companies and the industry as a whole to analyze their competitive position between regions and at the national level.

Digital workspace for tourism companies

The digital area of the Training Center offers ready-made templates in English and Icelandic. Examples of ready-made templates: Employee handbook, checklist for welcoming new employees, company gap analysis and Icelandic language policy.

Need a user-friendly employee handbook?

Travel service companies must ensure that the service is always of the highest quality. One way to achieve this goal is to have a comprehensive employee handbook that provides clear guidance and support for all staff.

About the Tourism Skill Center

The Tourism Skills Centre creates educational and support materials for managers and staff in the tourism industry with the aim of enhancing skills and quality in the industry. Our services are free of charge to companies and staff.

Educational material

Various tools for managers and staff to improve competence and quality.

Support material

Tools that facilitate recruitment and training needs analysis.

Studies and courses

Overview of studies and courses for managers and staff in the tourism industry.

Events

An overview of everything we have going on.

"I have learned a lot and can use a lot of the material available on höfni.is for our team here at Hotel Holt"

Daniela Renis, hotel manager at Hotel Holt

Practical tools for the tourism industry

New study for tourism

Goodtoknow.is

Employee onboarding for managers

International hiring process

Vocabulary lists

Vocational training with situational cases

News

Sigríður Pjetursdóttir appointed to the Training Center

Nov 27, 2025

The training center has gained a strong team, with Sigríður Pjetursdóttir joining us as a specialist on November 1st. Sigríður has completed an MBA from the University of Iceland and a BS in tourism from the same school. She is also a riding instructor and holds a guide license from the Icelandic Guide School. In recent years, Sigríður has worked in the tourism industry as well as various jobs in education and mediation. We...

Well-attended workshop on creating employee handbooks

Nov 21, 2025

A journey with Generation Z – Education Morning with record participation

Nov 19, 2025

"If it weren't for targeted education, we simply wouldn't be competitive."

Geir Kristinn Aðalsteinsson, human resources manager at Höldur

Ability TV

Do you want to know more about our tools and hear experiences from the tourism industry? Here you can find various videos about education, training and recruitment.